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ESC Region 12 offers four options for technical support to Region 12 districts for troubleshooting and maintenance of technology within local area networks:

On-Site Hourly Support

ESC Region 12 Technical Team members are available to travel to your district to provide on-site technical support.

Phone Support

ESC Region 12 Technical Team members provide phone support for technical issues.

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Technical Support Equipment Contracts

Region 12 schools may contract with ESC Region 12 for support of district equipment. This contract covers support of local area network equipment / services for a one-year period including regular maintenance and upgrades with up to 3 resolutions per device. Acceptance of contract is subject to evaluation by ESC tech staff based upon quality, age, prior use, and number of services supported.

Specialized Applications Software Equipment Services Supported:

• AEIS / TEKStar Services
• RSCCC / Win school / eClass Grades and Attendance Services

General Services Supported:

• Windows Network Services (i.e. DHCP, DNS, WINS)
• Web & FTP Services
• E-mail Services (i.e., Exchange)
• Network Security Services (i.e. PIX Firewall, Virus Detection, IDS)

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On-site Technical Support Technician

Region 12 schools may contract with ESC Region 12 for an On-site Technical Support Technician for one or more days per week. Districts desiring to receive support on specialized services including RSCCC, Win School, eClass Grades, Attendance, AEIS IT, and / or TEKStar must contract for 2 or more days.

Purpose:
To maintain and support technology on the local area network including file servers, workstations, connection devices, and desktop/network operating systems.

Technician Qualifications:
Associates Degree in Computer Technology, Novell and / or Microsoft / Cisco Certifications

Special Knowledge / Skills:

• Experience with installation, upgrading, configuration, and diagnostic evaluation of computer hardware/software and peripherals
• Experience in Local Area Network support and diagnostic evaluation
• Ability to work around people with varied levels of computer experience

Experience:
Minimum 2 years maintaining local area networks and equivalent experience in data communications and microcomputer hardware/software.

Major Responsibilities and Duties:
Maintain Novell and Windows NT local area networks, maintain network connectivity (cables / wiring), support e-mail systems, and web servers, and help with the overall direction and technology planning for each district. Provide desktop support for Windows 95, 98, 2000 as time permits.

 

Contact: Mike Nolan Title: Director Phone: (254) 297-1276 E-mail: mnolan@esc12.net	Secondary Contact: Ed Newman Phone: (254) 297-1260 E-mail: enewman @esc12.net