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Teamwork values employees and employee contributions and is most notably manifested through the Continuous Improvement Model. Staff is treated fairly and equitably in support of one another. Teamwork is also exemplified by shared goals and valuing workforce diversity. Camaraderie and friendship are integrated into a strong service orientation in which components work together to provide programs and services.

Visionary and Supportive Leadership is exemplified by administrator role models who create a clear customer focus based on the mission, vision, and core values of the organization. The ESC 12 administrative team provides positive feedback and encouragement to staff through a caring attitude. Leadership works diligently on open communication as this is central to one of the four Strategic Priorities.

Personal and Organizational Learning is critical to ensuring staff are prepared to meet customer requirements. Learning is a regular part of daily work and is focused on sharing knowledge throughout the organization. Training for staff accesses latest research and is driven by opportunities to effect changed for the better. ESC 12 uses well-executed approaches that include continuous improvement as a means of organizational learning.

Professionalism is embedded within ESC 12. The culture of ESC 12 encourages risk-taking, values creativity, and is coupled with appropriate remuneration. ESC 12 staff respect one another and their environment. ESC 12 is characterized by trust, respect, integrity and fairness. The facilities are well maintained to create an atmosphere of professionalism.

Customer Focused Quality Programs and Services is the reason for ESC 12’s existence. ESC 12 provides high-quality programs and services that offer solutions to schools’ educational needs. ESC 12 programs and services contribute value to the customer which enhances customer retention. ESC 12’s services are sensitive to change making them adaptable to customer needs.

Stewardship is the effective and efficient utilization of resources (people, materials, and time) and the accomplishment of ESC 12 mission. ESC 12 acknowledges the public trust embedded in its legislative charge and responsibility to its stakeholders. Staff work with customers to build long-term relationships in meeting customer needs so that their investments in ESC 12 are optimized.

Focus on the Future creates opportunities for innovation. ESC 12 believes in anticipating customers’ expectations, and understanding the market as well as evolving regulatory requirements. ESC 12 commits to staying on the cutting edge and providing customers with state-of-the-art, researched-based best practices supported by evolving technological advances.

Adaptability focuses on meeting changing customer requirements in a timely and cost-effective manner. In order to meet customer needs and market demands, ESC 12 must be flexible, agile and have the capacity for rapid change.

Performance Excellence provides the framework for ESC 12 to operate from a systems perspective and provides an intentional management system to integrate customer requirements, planning, and program and service delivery. ESC 12 employs a continuous improvement process for process management in aligning its work with the four Strategic Priorities focusing on results.

Data Driven Decision Making includes measurement and analysis of data so that customer needs are met. Performance indicators are utilized to modify and improve performance as a means to being the provider of choice for education services and solutions. (While ESC 12 is in the early stages of deploying this core value, it is anticipated that data driven decision making will be comprehensively implemented as ESC 12 matures into performance excellence journey.)

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Personalizing Core Values

My words and actions build positive, long-term relationships with my customers.

Teamwork
I support and promote teamwork to provide a positive environment.

Professionalism
I demonstrate integrity, professionalism, and credibility at all times.

Leadership
I perform a leadership role in setting a positive direction for the ESC.

Personal and Organizational Learning
I seek opportunities to improve my abilities through appropriate professional development.

Quality Programs and Services
I provide accurate, dependable, and timely services to ensure total customer satisfaction.

Stewardship
I am accountable for the management of resources and I ensure that the delivery of services occurs in a safe and optimal environment.

Focus on the Future
I provide comprehensive, cutting-edge services that are always responsive to my customers’ needs.

Adaptability
I am flexible and adaptable in my daily activities so that I may be responsive to my customers’ needs.

Performance Excellence
I am actively involved in the development of quality services for my customers.

Data Driven Decision Making
I use a variety of information sources to identify and provide quality services to my customers.

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