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Help Desk

phone: (254) 297-1260
email the HelpDesk

Technical Support provided to EDLINK12 Members for wide area network equipment and connections.

  • DNS
  • Email
  • Filtering
  • Internet Access
  • Videoconferencing
Your ticket will be addressed in priority order as assigned by the Helpdesk Receptionist:
  • Critical--Network connection is down, denying service to a district or large number of machines. Response will be immediate. Contact within 30 minutes.
  • Urgent--Productive use of network resources are directly or indirectly affected. Response will be as immediate as possible. Contact within two hours.
  • Normal--Issue is important but does not affect many users. Contact within one day.
  • Low--Issue is important but not urgent. Contact within two working days.

Assistance with local area network needs is available with a separate Technical Support Contract. Call 254.297.1260 for pricing information.

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Picture of Terri Kroll

Contact: Karen Hall
Title: Service Desk Manager
Phone: (254) 297-1260
E-mail: khall@esc12.net		 Contact: John Low
Title: Technician
Phone: (254) 297-1260
E-mail: jlow@esc12.net
   


Copyright © Education Service Center Region 12. All rights reserved.
Education Service Center Region 12
2101 West Loop 340 - PO Box 23409
Waco, Texas 76702-3409
Phone: 254.297.1212
Contact the Webmaster

The Education Service Center Region 12 does not discriminate on the basis of race, color, national origin, sex, disability, or age
in its programs, activities, or hiring practices. Inquiries regarding the Title IX policies should be directed to the
Director of Human Resources at ESC Region 12, 2101 W. Loop 340, Waco, TX 76712 or (254) 297-1212.